Thank you for choosing Emerald Watch Company. We’re committed to offering high-quality watches and exceptional service to all our customers. If you’re not fully satisfied with your purchase, our straightforward returns and refund policy ensures your peace of mind.
30-Day Return Policy:
We’re happy to accept returns within 30 days of your purchase. To be eligible, your item must be unused, in the same condition as when you received it, and in its original packaging. Please include the original order confirmation or packing slip with your return.
How to Initiate a Return:
Get in Touch: Before returning any items, please contact our returns team at contact@emeraldwatchco.ie to begin the process.
Return Authorisation: Once your return is approved, you’ll receive a Return Authorisation (RA) number along with clear instructions on how to return the item.
Package the Item: Carefully pack the item in its original packaging, including any accessories you received.
Include RA Number: Be sure to write the RA number clearly on the outside of the package.
Return Shipping: You’ll be responsible for return shipping costs. We recommend using a tracked shipping service to ensure your return is received safely.
Refund Process:
Once your return is received and inspected, we’ll notify you by email. If your return is approved, your refund will be processed, and the credit will be applied to your original payment method within 3 business days.
Non-Refundable Items:
Please note, the following items are non-refundable:
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at contact@emeraldwatchco.ie with details and photos. We’ll work to resolve the issue promptly.
Exchanges:
For the quickest exchange, return your original item and, once the return is approved, place a separate order for the new item
Contact Information:
Telephone: +353 21 204 0632Support:
Support: Monday to Friday: 9:00 AM – 5:00 PMCompany Information:
Company Name: Pacific Commerce Limited