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Returns Policy

At Emerald Watch Co., we are committed to ensuring that you’re satisfied with your purchase. If you need to return or exchange an item, please review the policy below:

Standard Returns Policy
  • We offer a 30-day returns policy on all items.
  • For purchases made from 1st October 2024, we have extended the returns window for the Christmas season, allowing returns until 15th January 2025.

To qualify for a return or exchange, items must be:

  • In new, unused condition.
  • In the original packaging.
  • Accompanied by all original materials, including blank warranty cards, manuals, accessories, and packing materials.

If you receive an item with any defect or issue, it must be reported within 48 hours of receiving the product.

  • Return shipping charges are free, and we’ll provide all necessary instructions.

Live Chat Method:

  • Visit our live chat support.
  • Select ‘Track and Manage My Orders’.
  • Choose ‘Return Order’.


Email Method
:

  • Alternatively, you can email us directly to request a return.

Once you’ve initiated the return process, our system will confirm if your return falls within the acceptable window. If eligible, we’ll provide:

  • Instructions for packaging your item.
  • The return address.
  • Any additional steps needed to complete your return.

Please note that returns outside of the designated window may not be eligible for a full refund or may require additional processing.

Phone: +353 21 204 0632
Email: contact@emeraldwatchco.ie
Address: Pacific Commerce (T/A Emerald Watch Company)
Cube Building
Monahan Road
Ballintemple
Cork
T12 H1XY
Ireland.

Support: Monday to Friday: 9:00 AM – 5:00 PM

Company Information

Company Name: Pacific Commerce Limited
Company Registration No: 764705
VAT No: IE4321356TH